I ordered this Titanium Ion ring online. I got a notice through email the next day that the ring was out of stock. I didn't see the email notice until 5 days or so after it was sent. I tried contacting customer service from Friday, 12/19, through Monday, 12/21, got voicemail a dozen times and left recorded messages at least six times to arrange for an alternative product choice with no success. I eventually ordered an alternative product through Amazon, which directed me back to YOUR website. I ordered the alternative product there. Shortly after making my alternative choice I got notice that my original order had shipped after all. Now I had two rings coming!! I returned the alternate choice ring when it arrived, and am waiting the final credit and resolution on that transaction. Customer service was useless lip service or NO service.