Frequently Asked Questions
About LDS Bookstore
Who is LDS Bookstore?
LDS Bookstore is a small, family-owned business that has served Latter-day Saints around the world since 2006. Our missionary plaques, art, hand-bound scriptures, and engraved jewelry are made in-house at our office in Orem, Utah.
Scripture Questions
What is the difference between a quad and a triple combination?
A quad combines the Holy Bible, Book of Mormon, Doctrine and Covenants, and Pearl of Great Price in one volume. A triple combination includes the Book of Mormon, Doctrine and Covenants, and Pearl of Great Price, so many people pair it with a separate Bible. Visit our LDS scriptures page for help choosing the right set.
Can I personalize my scriptures?
Yes. We offer name embossing in a choice of fonts. Please allow up to one additional week before shipping for personalized orders.
Can I see the leather colors before I order?
Yes. You can order a leather sample sheet to see our colors in person before choosing your scriptures.
Ordering Questions
Can I pay with a check or money order?
We no longer accept money orders or personal checks. If you need help placing an order with a credit or debit card, please contact us and we'll be happy to help.
Do you have a store? Can I pick up my order locally?
We are an online company, but if you're in the Orem, Utah area, you can select "Local Pickup" at checkout. Pick up your order at our office during regular business hours, or 24/7 from the secure lockers outside our office. Orders must be picked up within 30 days or they will be canceled. Personalized items left longer than 30 days are not eligible for a refund.
Do you offer digital downloads or eBooks?
We offer many digital products, which include "Digital Download" in the product title. Digital downloads cannot be refunded. We do not currently offer books for Kindle, Nook, iPad, or other mobile devices.
Discount Questions
Do you offer quantity discounts?
Yes. Please contact us for more information.
Do you price match?
Yes. Simply contact us to have us match a competitor's price.
Ring Questions
How do I figure out my ring size?
Follow the instructions on our ring size page, or get your finger sized at a local jeweler.
What is the metal content of your sterling silver rings?
Our sterling silver rings are .925 sterling silver. To avoid allergies, we also offer several stainless steel, titanium, gold, and tungsten rings.
Can I custom order a ring?
Absolutely! You can make your own custom LDS mission ring here.
How do I return or exchange a ring?
Simply print and follow the instructions on our ring return form.
How do I clean my ring?
Rings can be cleaned with detergent and water. Sterling silver will tarnish, so store your ring in a polyethylene bag when you're not wearing it. A silver polishing cloth will remove tarnish and also works on rings made of other metals. You can also polish the ring with a toothbrush and toothpaste.
Art Questions
Who makes your art?
All of our art is made in-house at our office in Orem, Utah.
What is your art printed on?
We print our art on paper and canvas.
Can I order unframed art?
Yes. Please contact us for prices and to place an order for unframed art.
How do I clean my art?
Gently dust your art with a soft, dry cloth. Do not use water, damp rags, or cleaners because they may damage the frame or the art.
Do you have more temple pictures than what is listed on the website?
We do not have every temple. All of our available temples are listed on our website.
What is a temple plaque?
Our temple plaques are mounted on a block of wood with beveled edges. Each plaque comes with an easel.
Do you accept new artists or art?
All of our art is now made in-house, so we are not accepting outside artists or art at this time.
Statue Questions
What are your statues made of?
Materials vary by statue and may include polyresin, cultured marble, porcelain, brass, and bronze finish. Our Christus statues are polyresin. The material of each statue is listed on its product page.
Which Christus statues fit the display bases?
Our marble and wood display bases fit only the three largest Christus statue sizes.
Do you have other temple statues available?
Temple statues are not available for every temple. All of our available temple statues are listed on our website.
Shipping Questions
Do you offer free shipping?
Yes, we offer free shipping on orders over $75. Visit our shipping page for details.
Do you ship internationally?
Yes, we ship worldwide. International shipping is calculated based on the weight of your order. For more information, please contact us.
When will my order ship?
Most orders ship within 24-48 hours. Engraving, embossing, personalization, and gift wrapping can delay shipping by up to a week. Art orders can take 1-3 weeks to process before they ship. Visit our shipping page for more information.
How long will it take to receive my order?
We ship with US Mail, and delivery times vary by location: 1-4 business days for Utah orders, 2-6 business days for Mountain State orders, 4-7 business days for Pacific State orders, 6-10 business days for Eastern State orders, and 1-3 weeks for international orders. Visit our shipping page for more information.
Can I track my order?
Enter the order number from your email receipt on our order tracking page for a status update and tracking number. For questions about backorders, please contact us.
Return Questions
What is your return policy?
If you are unhappy with our products or service for any reason, we will gladly accept returns within 60 days of the original purchase, excluding personalized jewelry, engraved rings, embossed products, personalized art, and digital downloads. If you return a resalable product because you changed your mind, a 15% restocking fee applies. To view our full refund and privacy policies, please click here.
What if my items were damaged when I received them?
Please contact us for a replacement. LDS Bookstore pays for return shipping on damaged items, and your original shipping will be refunded.
What if all of my items did not arrive?
Items sometimes ship from different locations and should arrive within a couple of days of each other. If the rest of your order doesn't arrive within a couple of days, please contact us.
My art has a typo or misspelling. How do I get a replacement?
Errors are uncommon, but they do happen. If your piece has a typo or misspelling, please contact us and we will ship a replacement. If the error was entered when the order was placed, we will give you a 25% discount on a replacement piece.
New Product Questions
Do you accept new products?
We are not accepting new product submissions at this time.